Returns & Exchanges

At Rubix Drums, we want you to be completely satisfied with your gear. If your purchase isn't hitting the right note, you can return most items in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization number.

• 2.
  Pack Your Gear

  Carefully pack the items in their original manufacturer packaging, ensuring all accessories, manuals, and protective materials are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided return shipping label or use a tracked courier service to send the package back to our main warehouse facility.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, we will process your refund or exchange within 3-5 business days to your original payment method.